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Danny D
SOMERSET, KY | 2014 Buick RegalJuly 23, 2021When the tires were rotated the Technician did not reset the sensors in the tires, other than that everything else was great.Response from Don Franklin Chevrolet Buick GMC
July 23, 2021Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Don Franklin Chevrolet, Buick, And GMC, INC. and we hope to see you again.Michael L
WAYNESBURG, KY | 2019 GMC CanyonJuly 9, 2021Great serviceResponse from Don Franklin Chevrolet Buick GMC
July 9, 2021Hello, we're happy to hear you had such a positive experience with our team! Thank you for choosing Don Franklin Chevrolet, Buick, And GMC, INC. and we hope to see you again.June B
NANCY, KY | 2016 Buick EnclaveJuly 2, 2021Service was excellent. Wait time was too long.Response from Don Franklin Chevrolet Buick GMC
July 5, 2021Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!Larry V
SOMERSET, KY | 2017 Cadillac XT5July 1, 2021Very good visit, everyone helpful and friendlyResponse from Don Franklin Chevrolet Buick GMC
July 1, 2021We're glad to hear you found our staff was so knowledgeable and helpful! Thank you for choosing Don Franklin Chevrolet, Buick, And GMC, INC. and we hope to see you again.Sarah W
WAYNESBURG, KY | 2019 GMC AcadiaJune 23, 2021It was timely!Response from Don Franklin Chevrolet Buick GMC
June 24, 2021Hi, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!Stewart G
PINE KNOT, KY | 2018 GMC YukonJune 10, 2021They were very accommodating and transported me to a dr appt while my vehicle was being serviced. Super nice!Response from Don Franklin Chevrolet Buick GMC
June 10, 2021Hi there, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.Deborah D
BARBOURVILLE, KY | 2021 Buick EnvisionJune 10, 2021Very professional, courteous. The sales associate, Kyle Young, extremely helpful but not pushy…definitely will recommend your dealership to friends and family.Response from Don Franklin Chevrolet Buick GMC
June 10, 2021Hi, we're happy you found our staff to be so supportive during your experience here at Don Franklin Chevrolet, Buick, And GMC, Inc.. Please let us know if there is anything else we can do for you; we are more than happy to help!Keith S
SOMERSET, KY | 2021 Chevrolet 1500 SilveradoJune 7, 2021Was a bit disappointed with the time factor I was told it was a fifteen min turn around appointment moved appointment to 845am had a two hundred fifty mile trip ahead of us . THE OIL CHANGE AND TIRE ROTATION TOOK UNTIL 1015 WAS AT DEALERSHIP 7 MIN AHEAD OF APPOINTMENT TIME ,WHY HAVE APPOINTMENTS.Response from Don Franklin Chevrolet Buick GMC
June 8, 2021Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (606) 268-8019 to discuss your concerns, as your satisfaction is of utmost importance to us.Denise M
RUSSELL SPRINGS, KY | 2021 Buick Encore GXJune 2, 2021My overall experience was pretty good. I know purchasing a new vehicle can be time consuming, so if there was one thing I could change, it would be the time it takes from start to finish. Again, I did have a good experience and would definitely recommend your dealership.Response from Don Franklin Chevrolet Buick GMC
June 3, 2021Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.William N
NANCY, KY | 2021 GMC 1500 SierraMay 18, 2021Dustin did a great job making sure my needs or wants were metResponse from Don Franklin Chevrolet Buick GMC
May 18, 2021Hello, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do! Take care!